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Welcome to OMTech Help Center!

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  1. OMTech Laser
  2. FAQ
  3. Shipping

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Shipping

  • Why isn't my beam dead center on the mirrors?
  • Where does the carrier unload the goods when they deliver?
  • What should I do if I do not receive the machine but it shows “Delivered”?
  • Are there any precautions when receiving the goods?
  • What if I miss the scheduled delivery time?
  • I received a Fedex/UPS tracking, how can the machine be shipped by Fedex/UPS?
  • I ordered a machine together with a water chiller, will them be shipped together or separately?
  • I purchased the Lightburn software, when can I except to receive it?
  • How can I contact customer support for other shipping-related inquiries or issues?
  • Do you ship internationally?
  • What should I do if my machine arrives damaged?
  • What do I need to do if the package is delayed?
  • Do you offer local pickup as a shipping option?
  • Do you offer same-day shipping options or any other expedited shipping services?
  • Can I ship to APO/FPO addresses or military bases?
  • Can I ship to multiple addresses in the same order?
  • What do I need to do if I do not receive all items I ordered?
  • How is my LTL shipment priced?
  • Do I need to be present for delivery?
  • Do I need to prepare a liftgate or a forklift to unload the machine?
  • What are your shipping rates? Do you offer free shipping?
  • Where will my machine be shipped from?
  • When will my order be shipped out?
  • How do I know if my items are shipped by LTL trucks or regular parcels like UPS or FedEx?
  • Can I request a specific delivery date or time?
  • Do you provide shipping updates or notifications?
  • What is LTL shipping?
  • How can I track my order?
  • What are your shipping options?

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