Rewards Program
- For how long can I keep my tier status?
- What happens to my pending points when my points are expired?
- Will I be notified if my points are about to expire?
- Can I extend my points differently other than making a purchase, for example by receiving birthday points or complete social media activities?
- In which conditions will my points expire?
- Do OMTokens expire?
Financing
- The product I chose isn't working out for me. How do I exchange/ return?
- I have a defective product and need to exchange it. How do I go about doing so?
- How do I use the remaining funds from my approval?
- How do I redeem points for my Clicklease order?
- How do I locate my order under my OMTech account?
- My order shipped. How do I cancel it?
Shipping
- Why isn't my beam dead center on the mirrors?
- Where does the carrier unload the goods when they deliver?
- What should I do if I do not receive the machine but it shows “Delivered”？
- Are there any precautions when receiving the goods?
- What if I miss the scheduled delivery time?
- I received a Fedex/UPS tracking, how can the machine be shipped by Fedex/UPS?
Warranty
- What happens if I make after-market modifications to my OMTech product?
- What are my remedies if I suffer damages that exceed the cost of the defective product?
- What kind of damages are not covered by the OMTech warranty?
- What does "normal use" of the laser machine mean in the context of the warranty?
- If I upgrade to expedited shipping for a warranty replacement part, who pays for the extra cost?
- What is the process for returning a defective part under warranty?
Product
- What is the laser class?
- What type of motor is used in my machine?
- What is the function of the socket at the back of the machine?
- What type of lubricant can be used on my machine?
- Where is the air pump and dust fan?
- What types of files do RDWorks&Lightburn&EZCAD support?