Control panel alarm codes/altert messages
| Alarm codes/Alert messages | Solutions |
| Jog distance is 0 | Press the "Jog/Continue" button in the middle of the panel. |
| X frame slop | The image size is too large or too close to the X-axis edge. Decrease the image size or move the image toward the center. Please decrease the image size or move the image toward the center. |
| X frame slop | The image size is too large or too close to the Y-axis edge. Decrease the image size or move the image toward the center. Please decrease the image size or move the image toward the center. |
| Y frame slop | The image size is too large or too close to the Y-axis edge. Please decrease the image size or move the image toward the center. Please decrease the image size or move the image toward the center. |
| Y frame is oversized | The image size is too large or too close to the Y-axis edge. Please decrease the image size or move the image toward the center. |
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Need more overshooting or larger acceleration
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The pattern is too large or the pattern is too close to the edge of the X-axis. Change to a smaller pattern or the pattern should not be put to the edge of the format, or the X-axis motor acceleration parameter is set too small, restore the factory settings(click). |
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Y-axis over scale
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The image size is too large or too close to the Y-axis edge. Decrease the image size or move the image toward the center. Please decrease the image size or move the image toward the center. |
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X-axis over scale
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The image size is too large or too close to the X-axis edge. Decrease the image size or move the image toward the center. Please decrease the image size or move the image toward the center. |
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Not enough extended memory please Esc
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The pattern is too large or the pattern is too close to the edge of the X-axis. Change to a smaller pattern or the pattern should not be put to the edge of the format, or the X-axis motor acceleration parameter is set too small, you need to restore the factory settings(click). |
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File invalid, unknown file
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Make sure the file is in RD format exported by RDworks or Lightburn. If the file is already in RD format, you need to upgrade the mainboard firmware. |
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Machine protected
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First, ensure that the water cooling system is functioning properly and that the alarm signal line of the chiller is connected to the machine. Under normal conditions, the light strip on the front of the machine will turn yellow after the lid is fully closed, and it will turn red when the lid is opened. If the device keeps showing a red light, you need to check the four door protection switches(refer to the picture).
You can disconnect the wires of each switch and connect them together to see if the indicator light turns yellow. If it can turn yellow, it indicates that one of the switches is damaged, and you just need to replace the switch.
If all the switches have been shorted but the light still remains red, it is likely a failure of the Ruida expansion board or a wiring issue. Please contact customer service for handling.
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Water error 1 /cooler error
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Machines in the Pronto series require the use of a chiller, and the alarm signal from the chiller must be connected to the machine using the provided signal cable. If the alarm line is connected and the machine is still reporting an error, first check whether the chiller is in alarm mode. When the chiller is in alarm, it usually emits a buzzing sound and displays an error code.
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Water error 2 /cooler error 2
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#2 laser tube water protection fault. First, check whether the machine has 2 laser tubes. If it does, see "water error 1" to check the water flow of the second laser tube. If it doesn’t, restore the factory settings(click). Or enter the manufacturer's settings and disable Laser 2 can be through the RDWorks software. |
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