Customer-Service
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Activity overview
Latest activity by Customer-Service-
Customer Service created an article,
How to use the chiller and how to troubleshoot some problems
Overview Below is a brief guide on the specified topics. For comprehensive details, please refer to the individual manuals for each chiller. Applicable Chiller Types CW-5200 CW-5201 CW-5202 Adjus...
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Customer Service created an article,
Setting Up Your OMTech Polar Desktop Engraving Machine-New
The highly anticipated OMTech Polar 50W Desktop Engraver has finally arrived and we are very excited to show you how to set up the machine and get started right away. This blog will also provide ...
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Customer Service created an article,
For how long can I keep my tier status?
A 12-month timer is activated when you enter a tier. We will re-evaluate eligibility at the end of the 12 months.
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Customer Service created an article,
What happens to my pending points when my points are expired?
The points will remain pending, and won't be removed.
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Customer Service created an article,
Will I be notified if my points are about to expire?
Yes! You'll receive an email 14 days before your points expire.
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Customer Service created an article,
Can I extend my points differently other than making a purchase, for example by receiving birthday points or complete social media activities?
Unfortunately no, only placing an order can stop points from expiring.
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Customer Service created an article,
In which conditions will my points expire?
(1) If you haven't made any purchases in 12 months, your point balance will become expired - you will no longer be able to spend any of your points. (2) If you haven't placed any orders from the po...
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Customer Service created an article,
Do OMTokens expire?
Your points will expire after 12 months.
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Customer Service created an article,
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points.
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Customer Service created an article,
Why did my account balance go down?
You, or someone you referred, canceled or returned a purchase.