Customer Service
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Activity overview
Latest activity by Customer Service-
Customer Service created an article,
Problems with cut lines
If the line is too thickCheck the focal length with the provided focal length ruler. Correct as needed.Check that the light at the laser head is emitted from the center of the nozzle. You can refer...
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Customer Service created an article,
Problems with Z-axis (unresponsive, noisy)
Restore factory settings>>. Check the Z-axis mechanical components, including the belt tension, the threaded rod, mechanical connections, and the workbed, for signs of unevenness, looseness, or...
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Customer Service created an article,
Focus distance is wrong after auto focus
If the platform position is too low after focusing, please ensure that the material is flat and not warped. If the material rises too much, make sure that the material is not transparent. If the fo...
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Customer Service created an article,
The platform has been continuously declining when focusing
Please power off the machine, then manually pull the Z-axis belt to position the platform in the middle of the Z-axis. After the machine is powered on and reset, check if the diagnostic interface o...
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Customer Service created an article,
How to autofocus
Pronto uses a through-beam infrared sensor for precise material detection, so transparent materials need to have tape applied to the sides to shield the beam. Additionally, the materials should be ...
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Customer Service created an article,
Ethernet connection failure
Ensure the following: The IP settings are correct (as shown in the picture). The machine IP address is consistent with the software IP. The first three digits of the computer IP are the same as th...
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Customer Service created an article,
USB connection failure
If your control computer cannot be connected to the machine through LightBurn, make sure your LightBurn license is compatible with the DSP type of machine (if it doesn't support DSP, go to LightBur...
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Customer Service created an article,
Control panel alarm codes/altert messages
Alarm codes/Alert messages Solutions Jog distance is 0 Press the "Jog/Continue" button in the middle of the panel. X frame slop The image size is too large or too close to the X-axis edg...
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Customer Service created an article,
The panel has an error code "Water protected"
Machines in the Pronto series require the use of a chiller, and the alarm signal from the chiller must be connected to the machine using the provided signal cable. If the alarm line is connected a...
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Customer Service created an article,
Whole machine won't boot up
Check the items below in the order they are listed: Whether the wall socket is energized Whether the power cord of the machine is connected in place. Whether the machine's emergency stop button is...