1. Restore factory settings>>.

2. Check if the problem persists after rebooting.

• If the axis can move in both directions after rebooting, generally, the problem lies in the control panel and it can be sorted out using your control software.

1. Use your control software to move the axis in either direction. If it can travel in both directions, then the control panel is faulty; replace it with a new, identical one.
2. If the software didn’t work either, the mainboard is faulty; replace it with a new, identical one.

• If the fault axis doesn't move when rebooting, unplug the limit switch terminal from the mainboard (as shown) and test again.

1. If this worked, the limit switch is faulty; replace it with a new, identical one.
2. If it didn’t,

• Swap the X and Y axis plugs on the mainboard

• Reboot the engraver and press Esc to exit returning to the origin.
• Press the direction keys on the panel to check the axis movement.

1. If the same key on the panel still does not move the axis, it indicates a panel or motherboard fault. You can connect the software to perform the test.

• If it moves normally in the software, it is a panel failure.
• If it can't be moved from the software either, it's a motherboard failure.

      2. If the same key on the panel moves the axis, the motor drive needs to be replaced.