Customer Service
- Total activity 821
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 414
Articles
Recent activity by Customer Service-
Z-axis not moving smoothly and making noise
Power off the machine; Manually rotate the Z-axis motor lead screw to check if the Z-axis movement is smooth; If the movement is smooth, then manually lower the laser head to the lowest position...
-
Software Settings to Note When Using the Machine for the First Time
To unbox and set up the machine you received, please refer to First Time Setup-Machine. After that, you will need to connect the laser machine to your computer and learn to set up the software corr...
-
How to Choose the Right Field Lens
How to Choose a Field Mirror? In laser marking machines, the field mirror has a significant impact on marking effects and efficiency. The choice of field mirror depends on several factors, includ...
-
How to use the chiller and how to troubleshoot some problems
Overview Below is a brief guide on the specified topics. For comprehensive details, please refer to the individual manuals for each chiller. Applicable Chiller Types CW-5200 CW-5201 CW-5202 Adjus...
-
Setting Up Your OMTech Polar Desktop Engraving Machine-New
The highly anticipated OMTech Polar 50W Desktop Engraver has finally arrived and we are very excited to show you how to set up the machine and get started right away. This blog will also provide ...
-
For how long can I keep my tier status?
A 12-month timer is activated when you enter a tier. We will re-evaluate eligibility at the end of the 12 months.
-
What happens to my pending points when my points are expired?
The points will remain pending, and won't be removed.
-
Will I be notified if my points are about to expire?
Yes! You'll receive an email 14 days before your points expire.
-
Can I extend my points differently other than making a purchase, for example by receiving birthday points or complete social media activities?
Unfortunately no, only placing an order can stop points from expiring.
-
In which conditions will my points expire?
(1) If you haven't made any purchases in 12 months, your point balance will become expired - you will no longer be able to spend any of your points. (2) If you haven't placed any orders from the po...