Customer Service
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Recent activity by Customer Service-
Laser emission upon powering on
1. Connect the engraver to a control computer installed with RDWorks. 2. Access “Vendor param” (password: rd8888). Check that “Signal level” is set to “Low” (as shown). If the parameter ...
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Laser firing when not supposed to
Normally, the laser only fires on a need-to-fire basis. Wrongly set parameters or wrongly configured hardware can lead to unwanted laser emission. Use the list below to troubleshoot if that is the...
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No laser fired
1. Check whether the laser tube is intact. If not, replace it with a new, identical one. 2. Check whether the laser power supply can be energized. If it cannot be, troubleshoot as per The indicat...
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Unusual laser spot
1. If the laser spot seems abnormal at the 1st mirror, check the spot at the 3rd mirror. Generally, high-power laser tubes are designed to have a more focused laser spot at the 3rd mirror and le...
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Weakened laser performance
1. Follow the normal maintenance procedures to clean all lenses and all three mirrors. Make sure the laser path is perfectly aligned. If the laser performance is still subpar, follow up the steps...
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Laser tube not responding
1. Open the back access door and check Whether the laser tube is cracked. Whether there is water in the outer tube. Whether the anode line insulation is broken. Any of the above conditions requ...
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Laser not firing with an electric arc/buzzing sound
Electric arc Check whether the laser tube anode line has been burnt, or any broken insulation layer. If so, fix the line, and stay away from metal parts. Test. Buzzing sound Find out which compon...
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No Laser fired
If the laser tube is not firing laser beams, follow the list below to troubleshoot. Laser not firing with an electric arc / buzzing sound>> Laser tube not responding>>
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Problems with panel button(s)/key(s)
If there are problems with controlling the laser head to move, refer to Axis movement anomalies. Other problems, such as no sound effect to presses or no reaction despite a sound effect, require ...
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Pattern preview problems
Doubled-up Pattern This is caused by the use of backlash in the software and is normal. Mirrored pattern Modify the positioning point on the preview panel. Pattern mixed up or missing parts This ...