Customer Service
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Recent activity by Customer Service-
Split beam inside the laser tube
The laser tube needs to be replaced.
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Reddish laser beam in the laser tube
This happens when the laser tube is cracked and has been exposed to air. If in such case, replace the laser tube with a new, identical one.
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Whitish laser beam in the laser tube
This happens when the gas charge (carbon dioxide) inside the tube is depleting. If in such case, replace the laser tube with a new, identical one.
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Purplish laser beam
1. Set the maximum and minimum power to 45% and test. 2. If the color is still purplish, check the current value of the laser power supply. If the current value is too low (less than 5mA). Unplu...
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Problems with laser beam
The laser tube has a finite service life. Some problems may happen sooner and some even are not problems, though they appear to be. Use the list below to troubleshoot your laser tube that might be...
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Low ammeter readings across the power settings
Measure the voltage between the IN and GND of the 6-pin terminal with the power set at different levels. If the voltage measures similar, the mainboard is faulty. Replace it with a new, identic...
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Ammeter always reading about 8mA across the power settings
Measure the voltage between the IN and GND of the laser power supply 6-pin terminal with the power set at different levels. If the voltage measures similar, the m...
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Laser emission despite the open cover
1. Open RDWorks. 2. Access “Vendor param”(password: rd8888), click “Other’, then check that “Enable protect” is ticked (as shown). When the box is ticked, unplug the ...
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Laser emission despite no coolant flow
1. Open RDWorks. 2. Access the “Vendor param”(password: rd8888) and check that “Water Protect” is ticked (as shown). If the box has been ticked, unplug the line to the WP port on ...
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Laser emission when framing/moving between patterns
1. Open RDWorks. 2. Access the user parameter interface. Check that “Go scale mode” is set to “Close laser” (as shown). If the parameter is correct, check whether the laser signal on the disp...